| HEMLOCK HAVEN of Gatlinburg, TN A Beautiful Log Cabin in a Quiet Wooded Paradise... |
| CABIN RENTAL AGREEMENT |
| We are very excited about you visiting our cabin, Hemlock Haven. Our "home away from home" in the Smoky Mountains of Gatlinburg, TN is a dream come true for us, and we hope that you too will realize some dreams of your own. Reservation Policy: A Hemlock Haven reservation is very simple. To reserve Hemlock Haven, 25% of the total balance is due at the time of your reservation. The balance is then due 10 days prior to your visit. When we receive the 25% deposit, we send out a reservations package. The reservations package will include all the information that you will need to stay at Hemlock Haven. You will find directions to the cabin, a map, pictures of direction changing landmarks to look for, brochures, reccomendations, a copy of our rental agreement, etc... We do require you to fill out, initial the first page, sign and date our rental agreement and send it to us by either fax (773-498-7507) or mail. We absolutely respect your privacy, any information obtained in the agreement is used solely for the purpose of renting Hemlock Haven, per your request. We must have a signed copy of the agreement prior to your arrival, no exceptions. Also you must be at least 21 years of age to rent and occupy Hemlock Haven. If you have any questions, please contact me, Jim (Owner), at 773-909-6529 and I will be happy to help you. Please mail any correspondence to: Bluegrass Cabin Rentals P.O. Box 172 Summit, IL 60501 Check-In and Check-Out: Check-in to Hemlock Haven is at 4pm. The final remaining balance for your reservation is due and payable ten says prior to your visit. And at that time, you will receive an email or phone call with the key code to Hemlock Haven. However, we ask that you please respect our 4pm check-in policy. We have to allow for our maid service and cleaning crew to prepare our cabin for your welcome. Check-out is at 10am. Any accident or damage to personal property while at the cabin must be reported within 24 hours of incident. Cancellations and Changes: We will issue a full refund of your deposit, for reservations cancelled 30 days prior to your arrival date. Deposits and fees for reservations cancelled less than 30 days prior to your arrival date are non-refundable. Refunds are not provided for nights removed less than 30 days prior to guest arrival. Only the guest named on the rental agreement may cancel or make changes to a reservation and only by signing a request. Damages and Excessive Cleaning: One week prior to your visit to gatlinburg, a security deposit hold of $150 will be placed on the credit card of the guest named on the rental agreement. This hold is not a charge and will not show on your credit card statement. The security deposit will only be charged if there is damage, theft, or the need for excessive cleaning and in which case, the charges may exceed the security deposit. Also, any vandalism and/or theft will be photographed and reported to the police to pursue prosecution and/or litigation. Please note - the hot tub covers are fragile and have a replacement cost of $350.00. Pets and Smoking: Hemlock Haven is smoke free and pet free, we do not allow smoking or pets. Any smoking or unauthorized pets in the cabin will be subject to an automatic $300.00 excessive cleaning charge. Hot Tub: The hot tub is drained, cleaned, refilled, and chemically sanitized prior to each guest arrival. Please leave the bromine floater in the hot tub at all times. Because the hot tub is completely drained and refilled prior to each guest stay, the water may not be warm until the evening of your arrival. There are health risks associated with the use of hot tubs, please use it with discretion and at your sole responsibility. DO NOT STAND ON THE HOT TUB COVER, it will break. Please when not using the hot tub, leave the cover on so the hot tub will stay warm and debris will stay out. Please shower before using the hot tub as some body lotions, perfumes, etc... mixed with the hot tub chemicals can cause a rash on your skin. And we, the owners, assume no responsibility for any occurrence associated with the hot tub usage. Please Initial_________ Maintenance: We do perform regular maintenance on Hemlock Haven and make every effort to keep all amenities in good working order. As in any home, appliances, hot tubs, A/C and heating units, satellite tv, fireplaces, etc... may malfunction and while we cannot offer refunds or discounts for such malfunctions we will make every effort to correct any malfunctions as soon as possible during regular business hours. Please report all maintenance issues immediately. Housekeeping: Housekeepers clean Hemlock Haven thoroughly prior to guest arrival. We do not offer regular daily maid service, but if need be, it can be arranged for a reduced cost of $60 per day extra. A starter set of linens, towels, soap supplies, toilet paper, and paper towels is provided for each guest. Upon arrival, please report any damage or housekeeping issues. Refund policy: We will do everything we can to make sure Hemlock Haven is ready for you. Any damages or problems not reported by the tenant upon arrival will be charged to the tenant. As in any home, malfunctions occasionally will happen. No refunds will be issued for early departure, malfunctions in equipment (i.e. hot tubs, jacuzzi tub, televisions, stereos, VCRs, etc...), or any weather conditions. Lost or Stolen Items: We, the owners, are not and can not be held responsible for lost or stolen items. A security system has been installed for your convenience as well as a safe for your valuables. Any of our guest items which are found will be returned to the maintenance office. Items can be returned at the guests expense. Weather: Unfortunatley, we do not offer discounts or refunds if you are unable to arrive at the cabin because of weather conditions. Pests and Environment: To ensure the best guest experience, we perform regular pest control maintenance on Hemlock Haven. Because our cabin is located in a wooded and mountainous area we cannot guarantee that it will be pest free. We do not offer refunds for pests. Unfortunately, ladybugs are a part of our environment and we are unable to prevent them from occasionally visiting our cabin. Please contact us if the need arises and we will do our best to help you. NAME: _____________________________________________________ ADDRESS: __________________________________________________ CITY:_______________________ STATE: _________ ZIP: ____________ PHONE: ________________ DRIVER'S LICENSE # ___________________ EMAIL: _______________________________ D.O.B _________________ TOTAL GUESTS:________ CHILDREN: _________ Please Sign _____________________________ Date_____________ |
BLUEGRASS CABIN RENTALS
Gatlinburg's Premier Cabin Rentals
Gatlinburg's Premier Cabin Rentals
CALL FOR RESERVATIONS
TODAY! 773-909-6529
TODAY! 773-909-6529
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Privacy Policy:
We respect your
right to privacy.
Any information
collected within this
secured form, is in
no way
shared and is used
soley for the
purpose of
processing your
requests or
transactions.
We respect your
right to privacy.
Any information
collected within this
secured form, is in
no way
shared and is used
soley for the
purpose of
processing your
requests or
transactions.