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If passenger(s) have a flight change or need to cancel the reservation, a call should be made to us at least 3 hours before pick up time. Otherwise full fare will be charged.
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The $10 airport parking fee will be charged twice in case of a flight change that we are not informed of, as our driver will have to pay the DTW fee twice.
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Full fare will be charged for no shows that did not cancel at least 3 hours before pick up time. This charge is nonrefundable.
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Our company is authorized to use the credit card, which we hold for reservation purposes, for all of the above scenarios.
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All discounts apply only for roundtrips.
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Online 10% off Discount on Roundtrip Reservation only.
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Cancellation made prior to
24 hours before the scheduled pick up time is
without penalty. A cancellation made within 6 hours is subject to a 35% fare charge. All reservations require
separate cancellation. If any reservation change or cancellation is needed within the pickup times of 12:00am and 6:00am, please call before 11:30pm,
the night before schedule pickup, in order to
avoid charges. Our office hours are between
5:30am and 11:30pm, however we do provide 24
hours service, and we dispatch/ assign all reservations
for next morning by 11:30pm.
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A cancellation number is required for all valid cancellations.
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Cancellation at or after scheduled time will be subject to full fare charge.
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For prepaid cancelled reservations, a 7% charge of total reservation price will be made twice.
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For pick ups more than 100 miles away, cash will not be accepted. Only credit cards will be used in these cases. Reservations may be made without signatures.
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All deposits are subject
to NON-refundable unless reservation is cancelled
in a timely manner.
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Please DON’T leave
the baggage area before you call us in order
to avoid the NO SHOW up charges. No show up
charges at Detroit Metro Airport is minimum
$25.00 or full fare. No exception. (Other Airports
& city are subject to full fare + other
charges).
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Company is not liable in
the event of mechanical breakdown while on charter
and will only be responsible for making up lost
time at a mutually agreed date.
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All cancellations are required
3 hours prior notice before schedule pick up
time, other wise will be charge or bill full
accordingly.
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Not responsible for any
loss because of service delays or termination
due to mechanical breakdown, or
doesn’t provide any loss claim insurance
for service interruption, customer has
to buy there own trip interruption insurance.
. No claim against company or its employee
may be brought in this connection.
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Not responsible for delays
or the termination by unsafe road conditions
(i.e. not salted, accidents, etc.)
- A 20% tip will be added to the base fare for all reservations.
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The client assumes full financial liability for any damage to the vehicles caused during the duration of the use by them or any members of their party. A fee of $700.00 and upto the actual cost, for each carpet or seat burn. Sanitation fee is $225.00. Alcohol
Consumption and drug use is prohibited
by law. Any fines will be paid for by the customer.
The driver has the right to terminate
run without refund (if there is blatant indiscretion
on the part of the client(s). It is
Illegal to stand through the sunroof. Smoking
is not permitted in some of our limousines and
this is left to the discretion of the driver.
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Overtime pay will apply after
the first 15 minutes of pre-arranged time described
on the run sheet.
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Balances are required to
be paid to the driver on the run date before
the beginning of the trip.
- Airport Metro Limo does not operate Mini vans.
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Vehicles cannot be loaded
beyond seating and luggage capacity.
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Not responsible for articles
left in the vehicle.
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Airport Metro Limo is not responsible for any damage cause by any
Sub-contractor.
- Corporate discount is given on round trips only.
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One discount will apply at
one time.
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Same terms and conditions apply to all phone reservations and online reservations.
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For any prepaid reservation, over the phone or online, 20% gratuity will be added.
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We are not liable for the consequences of delayed or missed pickup/dropoff due to bad weather and other conditions beyond our control.
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By accepting these terms and conditions, you are authorizing
Airport Metro Limo to contact you in future.