Enter the below information to check the status of your order. Please allow one business day for your order to be added to our order status system.

Please Enter:
Please Enter one of the following:
  1. us-mattress- How do I find this?
  2. OR
  3. SO- How do I find this?

Delivery Tracking

When your order is ready to ship, you will receive an e-mail noting the shipping agent and delivery tracking number. Please refer to the appropriate shipping agent with your tracking number to get an estimated delivery date.

Need More Help?

Contact our Customer Service team at 1-800-455-1052 or email us if you have questions about the status of your order, delivery tracking or any other questions pertaining to your order.

Gmail Customers

If you entered a Gmail address with your order, we will update you with order information via confirmation@usmattress.net. Please add that address to your contacts list as emails from this address sometimes go to the spam folder.

Frequently Asked Questions

Why can't I see my order information?

How do I interpret my order information?

Where can I find links and information about your shipping partners?

How is delivery handled?

Why don't I have complete shipping details about my order?

Why isn't any tracking information available?

Why hasn't my order arrived yet?

I received two e-mails after my online purchase. What's the difference between the two?

How does order processing differ between online and phone orders?

What is the difference between the Order Number and Confirmation Code?